At All Things Sync, we want our return and refund policies to be clear and straightforward. Because many of our products are electronic components that are tested, programmed, configured, or prepared specifically for a customer's vehicle, certain return conditions and deductions apply.

Please review the following policy before requesting a return.

Return Eligibility

Return requests must be submitted within 14 calendar days of delivery.

Returns requested outside the 14-calendar-day return period are not eligible for a standard return. Products experiencing a covered defect outside the return period may still be eligible for service under the applicable All Things Sync Limited Warranty.

Once a return is approved, the merchandise must be shipped back within 7 calendar days of return authorization unless otherwise agreed to by All Things Sync.

To be eligible for a return, merchandise must:

• Be returned in substantially the same condition in which it was received

• Include all components, accessories, brackets, cables, modules, hardware, and other items originally supplied

• Not have been modified, altered, cut, disassembled, or physically damaged after delivery

• Be securely packaged to prevent damage during return shipping

• Include proof of purchase or the applicable All Things Sync order number

Please contact All Things Sync before returning merchandise.

Do not send merchandise back without prior return authorization.

Unauthorized returns may be refused or experience delays in processing.

Shipping Damage

Please inspect your order promptly upon delivery.

If merchandise arrives physically damaged, All Things Sync must be notified within 7 calendar days of delivery.

When reporting shipping damage, please provide:

• Your order number

• Clear photographs of the damaged product

• Photographs of the shipping box

• Photographs of the internal packaging and protective materials

• Photographs of any visible damage to the shipping container

Please retain the merchandise, original box, packaging materials, and shipping materials while the issue is being evaluated.

These materials may be required to document the damage or submit a claim with the shipping carrier or insurance provider.

Shipping damage reported more than 7 calendar days after delivery may not be eligible for replacement or reimbursement because All Things Sync may no longer be able to verify the circumstances of the damage or submit a shipping or insurance claim.

Damage occurring after delivery, including damage caused during installation, removal, handling, modification, accidents, misuse, or improper installation, is not considered shipping damage.

Incorrect or Missing Items

Please inspect your order promptly after delivery.

If you believe you received an incorrect product, incorrect component, or your shipment is missing an item, please contact All Things Sync as soon as possible.

Please provide your order number and photographs of the merchandise received.

Do not install, modify, cut, alter, or otherwise change an item you believe was shipped incorrectly before contacting us.

If All Things Sync confirms that an incorrect product was shipped or an item was omitted from the order, we will work with you to provide the appropriate correction.

Defective Merchandise

A product that develops a defect or failure during normal use is different from merchandise that arrives physically damaged.

If you believe your product is defective, please contact All Things Sync with your order number and a description of the problem.

We may request:

• Photographs

• Videos

• Diagnostic information

• Troubleshooting

• Vehicle information

• Return of the product for inspection and testing

If merchandise is determined to be defective and the issue is covered under the applicable warranty, no restocking deduction or ordinary return-shipping charge will apply to the covered warranty return.

When an approved defective product must be returned, All Things Sync will provide a prepaid return shipping label when applicable.

A cracked, broken, scratched, bent, modified, or otherwise physically damaged product is not automatically considered defective.

Products experiencing covered defects after the standard return period are handled under our Limited Warranty.

Return Inspection & Testing

Receiving returned merchandise does not automatically mean that a refund or warranty claim has been approved.

All returned merchandise is subject to inspection and, when appropriate, testing.

All Things Sync may verify:

• The physical condition of the merchandise

• Serial numbers and identifying information

• Missing components or accessories

• Warranty or tamper-evident labels

• Programming or configuration

• Whether the returned product is the same product originally supplied

• Whether the reported problem can be reproduced

If merchandise is returned as defective but inspection or testing confirms that it functions normally, or the reported issue is determined to be related to the vehicle, installation, wiring, programming, configuration, compatibility, or another component, the return may be treated as a non-defective return and the applicable return deduction may apply.

Condition of Returned Merchandise

Products must be returned in the condition required by this policy.

Merchandise may be ineligible for a refund if it is returned with:

• Physical damage

• A cracked or broken screen

• Bent, cut, scratched, or modified components

• Damaged connectors or pins

• Damaged mounting points or brackets

• Missing components or accessories

• Missing hardware, cables, modules, or other originally supplied items

• Removed, damaged, or altered tamper-evident or warranty labels

• Evidence of unauthorized disassembly or modification

• Damage caused during installation or removal

• Damage caused by improper installation, misuse, or handling

• Damage caused by inadequate return packaging

All Things Sync may photograph or otherwise document returned merchandise during inspection.

If merchandise is incomplete, altered, damaged, or returned in a materially different condition from when it was shipped, All Things Sync may reduce the refund based on the loss in value or determine that the merchandise is ineligible for a refund where permitted by applicable law.

Non-Defective Return Deductions

Because many All Things Sync products are tested, programmed, configured, packaged, and prepared for specific vehicles, the following deductions apply to approved non-defective returns:

• SYNC APIM modules: $100

• SYNC 2 to SYNC 3 upgrade kits: $100

• 4-inch to 8-inch conversion kits: $200

• SYNC replacement screens: 50% of the purchase price

For replacement screens, the protective film should remain installed until you have confirmed that you intend to keep the screen.

If the protective film has been removed from a returned screen, an additional $50 deduction may apply.

These deductions do not apply when All Things Sync confirms that merchandise is defective and covered under the applicable Limited Warranty.

Return-Related Third-Party Fees

For non-defective returns, customer ordering errors, refused or unclaimed shipments, or other returns not caused by an error by All Things Sync, the customer may also be responsible for actual, non-refundable third-party costs incurred by All Things Sync as a direct result of the order or return, where permitted by applicable law.

These costs may include, when applicable:

• Carrier return-to-sender charges

• Additional shipping charges assessed by the carrier

• Address correction charges

• Package-intercept charges

• Customs, brokerage, duties, taxes, or import/export charges

• Non-refundable carrier surcharges

• Other documented third-party charges directly resulting from the return

Any such deduction will be limited to the actual amount charged to All Things Sync.

These charges may be deducted from the customer's refund in addition to any applicable product-specific return deduction described above.

All Things Sync will not use this provision to impose arbitrary administrative charges or duplicate a fee already included elsewhere in this policy.

These deductions do not apply to returns caused by an error by All Things Sync or to a confirmed covered warranty defect, except where otherwise permitted by applicable law.

Return Shipping

For non-defective returns, customer ordering errors, compatibility errors resulting from incorrect information supplied by the customer, or other returns not caused by an error by All Things Sync, return shipping is the customer's responsibility.

Original shipping charges are non-refundable on non-defective returns.

Customers are responsible for packaging returned merchandise securely to prevent damage during transportation.

All Things Sync is not responsible for damage caused by inadequate packaging during a customer-initiated return.

We recommend using a trackable shipping service and retaining the tracking information until the return has been received and processed.

If All Things Sync provides a prepaid return label for a non-defective return as a convenience, the cost of that return label may be deducted from the refund unless otherwise agreed to by All Things Sync.

If All Things Sync provides a prepaid return label for a confirmed covered warranty claim or a return caused by an error by All Things Sync, the customer will not be charged for that return label unless otherwise permitted by applicable law.

Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused, unclaimed, returned because an incorrect or incomplete address was provided, or otherwise returned to All Things Sync for a reason not caused by All Things Sync, the order may be treated as a non-defective return.

The customer may be responsible for:

• Original shipping charges

• Return-to-sender shipping charges

• Carrier address-correction or intercept fees

• Applicable product-specific return deductions

• Other actual third-party charges incurred as a direct result of the returned shipment

Any remaining eligible refund will be issued after the merchandise has been received and inspected.

International Returns

Customers returning merchandise from outside the United States are responsible for return shipping and any applicable customs, brokerage, duties, taxes, or other charges associated with the return unless the return resulted from an error by All Things Sync or otherwise agreed to by All Things Sync.

International returns should be appropriately identified as returned merchandise when required by the shipping carrier or customs authority.

All Things Sync is not responsible for customs, brokerage, duty, tax, or other charges resulting from an incorrectly declared international return.

If All Things Sync incurs customs, brokerage, duty, tax, carrier, or other third-party charges because of an international return not caused by an error by All Things Sync, those actual charges may be deducted from the refund where permitted by applicable law.

Vehicle-Specific & VIN-Programmed Products

Many All Things Sync products are programmed or configured specifically for the customer's vehicle.

Customers are responsible for providing accurate vehicle information, including the VIN when requested, and ordering the correct product and options for their vehicle.

If you are unsure which product you need, please contact us before ordering.

Vehicle modifications, previously replaced components, aftermarket equipment, incorrect vehicle information, wiring problems, or other vehicle-specific conditions may affect compatibility or operation.

Non-defective returns of VIN-programmed or vehicle-configured products remain subject to the applicable return requirements and deductions described in this policy.

Being VIN-programmed does not prevent an otherwise eligible product from receiving coverage under the applicable Limited Warranty.

Order Cancellations Before Shipping

If you request cancellation before your order has shipped, please contact us as soon as possible.

Payment processors do not refund certain transaction processing fees to All Things Sync when an order is canceled.

Therefore, orders canceled before shipment are subject to the following non-refundable payment-processing deduction:

• U.S. orders: 3% of the transaction amount

• International orders: 4% of the transaction amount

The remaining balance will be refunded to the original payment method.

These payment-processing deductions apply specifically to pre-shipment cancellations.

They are separate from product-specific return deductions and return-related third-party charges that may apply after merchandise has shipped or been delivered.

If an order has already shipped, it can no longer be treated as a pre-shipment cancellation and must instead be handled under the applicable return provisions of this policy.

Refunds

Once returned merchandise has been received, inspected, and tested when appropriate, All Things Sync will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The refund may be reduced by applicable amounts described in this policy, including:

• Product-specific non-defective return deductions

• Missing-item deductions

• Physical-damage deductions

• Original non-refundable shipping charges

• Return shipping charges

• Actual third-party return-related charges

• Other deductions expressly permitted under this policy and applicable law

Any third-party fee deducted from a refund under this policy will be limited to the amount actually incurred by All Things Sync.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after All Things Sync issues it.

Exchanges & Replacements

Depending on the circumstances, All Things Sync may offer troubleshooting, repair, replacement, exchange, or refund.

The appropriate resolution will depend on the nature of the issue, merchandise condition, availability, warranty coverage, and the results of inspection or testing.

Providing a replacement, exchange, discount, refund, or other accommodation as a customer-service courtesy does not necessarily mean that All Things Sync has determined the original merchandise was defective.

If All Things Sync provides a replacement and requires the original product to be returned, the original product must be returned according to the instructions provided.

Failure to return merchandise when required may affect eligibility for the replacement, refund, or other remedy.

Non-Returnable or Refund-Ineligible Merchandise

Merchandise may be ineligible for a return or refund if:

• The return request is submitted outside the applicable return period

• An approved return is not shipped within the required return period

• The merchandise was physically damaged after delivery

• The merchandise was damaged during installation or removal

• The merchandise was modified, cut, altered, or disassembled

• Major components or accessories are missing

• Identifying information has been removed or altered

• Tamper-evident or warranty labels have been removed, damaged, or altered

• The merchandise was damaged due to inadequate return packaging

• The merchandise returned is not the merchandise originally supplied by All Things Sync

• The merchandise is otherwise excluded from return on the applicable product page

This does not eliminate warranty rights that may apply to a legitimate covered product defect.

Limited Warranty

Returns and warranty claims are separate.

The standard return-request period is 14 calendar days from delivery.

Physical damage claimed to have occurred during shipping must be reported within 7 calendar days of delivery as described in the Shipping Damage section above.

Eligible product defects occurring during normal use may continue to be covered under the applicable All Things Sync Limited Warranty after the standard return period has ended.

The applicable warranty period does not extend the deadline for reporting shipping damage or requesting a non-defective return.

Please refer to our Limited Warranty for complete warranty terms, coverage, exclusions, and claim procedures.

Important Timeframes

For clarity:

Shipping Damage: Report within 7 calendar days of delivery

Standard Return Request: Submit within 14 calendar days of delivery

Approved Return: Ship within 7 calendar days of return authorization

Eligible SYNC 3, SYNC 4, and Other Covered Products: Subject to the applicable 1-year limited warranty

SYNC 2 APIM Replacements: Subject to the applicable 90-day limited warranty

A longer warranty period does not extend the deadline for reporting physical damage allegedly present at delivery or requesting a non-defective return.

Questions or Problems With an Order?

If you experience a problem with your order, please contact All Things Sync promptly.

Providing your order number, vehicle information when applicable, photographs, videos, diagnostic information, and a clear description of the issue will help us evaluate the situation and determine the appropriate next steps.

We encourage customers to contact us when an issue is first discovered so we have an opportunity to troubleshoot the problem, document shipping damage when applicable, and work toward an appropriate resolution.

Thank you for choosing All Things Sync.

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be limited under applicable federal, state, provincial, or other applicable law.