Refund policy

We want you to be satisfied with your purchase and will work with you to resolve legitimate product issues. Because many All Things Sync products are vehicle-specific, VIN-programmed, or prepared specifically for an individual order, certain return and restocking fees may apply. Please review the policy below before requesting a return.

14-Day Return Period

Return requests must be submitted within 14 calendar days of delivery.

To request a return, please contact us through our Contact Us page. All returns require prior authorization. Items returned without authorization may not be accepted.

Once a return is approved, the merchandise must be shipped within 7 calendar days of the approval date. If the return is not shipped within this period, the return authorization may be closed and the merchandise may no longer be eligible for a refund.

Product Issues & Troubleshooting

If you believe your product is defective or is not functioning as expected, please contact us before returning it.

Many issues with SYNC upgrades and replacement components can be caused by installation, vehicle configuration, programming, USB hubs, cables, connections, or other vehicle-side components rather than a defect in the product itself.

For example, Apple CarPlay requires a compatible USB connection and a cable capable of transferring data. A cable that charges a phone but does not properly transfer data may prevent CarPlay from connecting even though the SYNC system is functioning correctly.

An installation, configuration, compatibility, connection, cable, programming, or vehicle-side issue does not by itself establish that the product is defective.

We may request reasonable troubleshooting information, photographs, videos, diagnostic information, or other details necessary to help identify the problem.

Our goal is to resolve the issue as quickly as possible whenever troubleshooting can correct it.

Defective Merchandise

There are no restocking or return fees for merchandise determined to be defective.

Once an authorized defective return is approved, All Things Sync will provide a prepaid return shipping label and return instructions.

Returned merchandise may be inspected and tested to verify the reported defect.

If testing confirms that the merchandise is defective, there will be no restocking fee or return shipping charge.

If the returned merchandise tests as fully functional and the reported issue cannot be reproduced, the return may be treated as a non-defective return and the applicable fees listed below may be deducted from the refund.

Non-Defective / Change-of-Mind Returns

We understand that customers sometimes change their minds, order a product they no longer need, decide to go a different route, or otherwise choose not to keep a functioning product.

Eligible non-defective merchandise may be returned within the return period, subject to the applicable fees below.

The customer is responsible for return shipping on non-defective returns.

Original shipping charges are not refundable for non-defective merchandise.

APIM Orders

A $100 return deduction applies to non-defective APIM returns.

This deduction helps cover costs associated with VIN-specific programming, payment processing, original shipping, packaging, and preparing the product for the order.

SYNC 2 to SYNC 3 Upgrade Kits

A $100 return deduction applies to non-defective SYNC 2 to SYNC 3 upgrade kit returns.

If an included screen protector has been removed, an additional $50 restocking fee will apply.

4" to 8" Conversion Kits

A $200 return deduction applies to non-defective 4" to 8" conversion kit returns.

If an included screen protector has been removed, an additional $50 restocking fee will apply.

Screens

Non-defective screen returns are subject to a 50% restocking fee.

This helps cover replacement digitizers and costs associated with processing, shipping, packaging, inspection, and preparing the screen for resale.

Programming & GPS Antennas

Programming services are non-refundable once performed.

GPS antennas are non-refundable unless defective. If a GPS antenna is determined to be defective, a replacement will be provided.

Condition of Returned Merchandise

Returned merchandise must be in the same condition in which it was received and must include all components and accessories originally supplied with the order.

Products must not be physically damaged, intentionally modified, disassembled, altered, or otherwise returned in a condition different from how they were received.

Products with physical damage or missing, removed, damaged, or altered tamper-evident labels are not eligible for a refund.

All returned components are subject to inspection.

Return Packaging

All return merchandise must be securely packaged in a sturdy shipping box with adequate protective material.

Envelopes and padded mailers are not acceptable return packaging.

Damage caused by inadequate return packaging may affect refund eligibility.

We strongly recommend retaining your return tracking number and shipping receipt until your return has been fully processed.

International Returns

For international non-defective returns, the customer is responsible for return shipping and any additional fees or expenses incurred by All Things Sync in receiving the merchandise.

If an international shipment is returned because the customer did not pay applicable import duties, taxes, customs charges, or other import fees, the customer will be responsible for the original shipping charges, payment processing fees, return shipping charges, and other costs incurred in recovering the shipment.

Order Cancellations Before Shipping

Payment processing fees charged to All Things Sync are not refunded to us when an order is cancelled.

Orders cancelled before shipment are therefore subject to the applicable non-refundable payment processing fee:

U.S. orders: 3%
International orders: 4%

Damaged, Incorrect, or Defective Orders

Please inspect your order promptly after delivery.

If you receive the wrong product, merchandise arrives damaged, or you believe an item is defective, please contact us as soon as possible so we can evaluate the issue and make it right.

Please retain the merchandise, original packaging, and shipping materials while the issue is being evaluated.

Refund Process

Receiving a return does not automatically constitute approval of a refund.

Once your return is delivered, we will inspect and, when appropriate, test the returned merchandise.

We will then notify you whether the return has been approved and whether any applicable deductions apply under this policy.

Approved refunds will be issued to the original payment method within 5 business days after approval.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 10 business days have passed since we notified you that your refund was approved, please contact us.

Questions Before Returning Your Product

If you're experiencing an issue, we encourage you to contact us before returning the product.

Many SYNC-related issues can be quickly resolved through troubleshooting, and we're happy to help determine whether the problem involves the product, installation, configuration, cable, USB connection, programming, or another vehicle component.

Our goal is to resolve legitimate product issues while keeping the return process clear and fair for everyone.