Warranty

🛡️ Limited Warranty

At All Things Sync, we stand behind the quality of every product we sell. If your product experiences a defect due to materials or workmanship during the warranty period, we're here to help.

✅ Warranty Coverage

1-Year Limited Warranty

  • SYNC 3 Conversion Kits

  • SYNC 4 Conversion Kits

  • SYNC 3 APIM Replacements

  • Eligible replacement parts sold by All Things Sync

90-Day Limited Warranty

  • SYNC 2 APIM Replacements

🔧 What's Covered

Our warranty covers manufacturing defects and failures that occur during normal use.

If your warranty claim is approved, All Things Sync may, at our discretion:

  • Repair the product

  • Replace the defective component

  • Replace the product with a new or refurbished equivalent

📋 Before You Submit a Warranty Claim

Please contact us before returning any product.

Having the following information ready helps us resolve your issue faster:

  • Order number or proof of purchase

  • Description of the problem

  • Photos or videos (when applicable)

  • Troubleshooting steps already completed

🚚 Returning a Product

Warranty inspections often require the product to be returned for testing.

Please do not send any product back without prior authorization.

Products returned without authorization may be delayed or refused.

After inspection, we will determine whether the issue qualifies for warranty coverage.

⚠️ If No Defect Is Found

If testing confirms the product is operating normally, or the issue is determined to be caused by the vehicle, installation, wiring, programming, or another external factor, the warranty claim may be denied. In those cases, the customer may be responsible for applicable return shipping and related service costs.

❌ What Isn't Covered

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage

  • Improper installation

  • Incorrect wiring

  • Vehicle compatibility issues

  • Water or moisture damage

  • Fire, electrical surges, or power-related damage

  • Accidents or misuse

  • Unauthorized repairs or modifications

  • Software or firmware modifications

  • Broken or removed warranty/tamper seals

  • Damage caused by other vehicle components

  • Labor or installation costs

  • Diagnostic or dealership fees

  • Damage caused by failure to follow installation instructions

🚗 Vehicle Compatibility

Our products are designed for specific vehicle configurations.

Customers are responsible for verifying compatibility before purchase and ensuring proper installation.

Professional installation is recommended when appropriate.

📦 Warranty Limitations

This warranty:

  • Applies only to the original purchaser

  • Is not transferable unless required by law

  • Covers only the product purchased from All Things Sync

The warranty does not cover:

  • Labor charges

  • Installation or removal costs

  • Programming or coding fees

  • Dealership service charges

  • Rental vehicles

  • Vehicle downtime

  • Loss of use

  • Incidental or consequential damages

  • Shipping costs unless otherwise approved

To the fullest extent permitted by law, All Things Sync's liability is limited to the original purchase price of the product.

💬 Need Help?

We're happy to help troubleshoot before you remove or return any parts.

Contact our support team with your order number and a description of the issue, and we'll guide you through the next steps.

Thank you for choosing All Things Sync!